How are complaints/feedback processed?

All complaints/feedback received through the Citizens Desk Reporting System are being received at the Office of the Chairperson.  The Action Officer (AO) browses the complaints on a daily basis; evaluates and determines the complaint. Upon evaluation, the AO forwards the complaint to the concerned Office for their action. The concerned Office will address the complaint. After the concern has been addressed, the concerned Office will draft Memorandum for the Chairperson on the action taken. The Action Officer will give the feedback to the clients thru email. For follow ups or queries, the contact information are as follows – 0917-320-6543 or [email protected].

(Source: COA Citizens Charter 2021)

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